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Process Manager - Customer Lifecycle for Corporates (all genders)
Location: Vienna
Working Hours: Full-time
Occupation Area: Banking Operations
Company: Erste Group Bank AG
Benefits
Health Center
Employee benefits
Culinary delights
Sports and leisure
Good transport connection
Erste Group was founded in 1819 as the first Austrian savings bank and today it is one of the largest banking groups in Central and Eastern Europe (CEE). As an attractive employer, Erste Group offers interesting career opportunities in an international environment.
Customer Lifecycle Servicing and Solutions is a highly exposed unit with many stakeholders and with a capacity to perform high impact changes for our customers and colleagues. We are responsible for managing various processes for all customer segments, with the primary goal to provide exceptional experience both to our internal and external customers. We strive for continuous process improvements that assures compliancy and quality of the process, to enable smart digitalization whilst always keeping the customer focus.
Your Tasks
- Design, document, and continuously improve our processes end to end
- Work closely with customers, end users, product- and other process owners to define desired outcome of each process improvements or digitalization
- You will act as a competent expert for complex inquiries towards our stakeholders from Customers, Business and Service Providers
- Assure compliancy of processes by conducting regular controls, reviews and develop improvements to ensure adherence to the legal framework
- Monitor technological developments and evaluate the potential impact on your processes
- Be responsible to achieve defined targets (KPIs) for process improvements and digitalization
- Contribute to the success and efficiency of processing Units
- Actively collect customer feedback to drive the re-design and enhancement of end-to-end processes
- Create a strategic plan for your processes and ensure implementation considering all required components
- Putting the customer first is in your DNA and you question existing processes to ensure continuous improvements
Your Background
- At least five years background in the banking industry, in process improvement or operations/sales, with a strong focus on corporate customers
- Exceptional knowledge and understanding of corporate customer needs, KYC, account management, product set up and legal requirements
- You're customer-oriented and have excellent communication skills; making it easy for you to interact with people in an intercultural and diverse environment
- Being structured and well organized is second nature to you and you are able to present complex topics in an understandable way to different stakeholders
- You're self-accountable and solution-oriented, with a hands-on mindset, a positive, entrepreneurial, and agile spirit, and the willingness to accept challenges
- You follow technology trends and are able to identify and implement practical improvements
- If you're fluent in English and German and want to be part of a dynamic and passionate team that's dedicated to improving the customer experience, we encourage you to apply now. Let's make a difference together
Our Offer
- We are a team who lives and breathes innovation and digital transformation and likes to push boundaries to the next level.
- We are open minded, supportive and always ready to go the extra mile for our customers
- We take care of your personal wellbeing, career development, and we actively support your educational needs
- Discover and enjoy the benefits of Erste Group
- The minimum wage for this full-time position in accordance with the collective agreement with complete fulfillment of the functional profile is EUR 48.323,-- gross per year. But this is just a formality - we would be happy to talk about your actual salary in person!
- We offer our employees the opportunity to divide their hours between working from home and at the office.
- We consider the diversity of our employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.
Contact
Stefan Locker