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Internship Client Lifecycle Daily Business (all genders)
Location: Vienna
Working Hours: Full-time
Occupation Area: Others
Company: Erste Group Bank AG
Benefits
Learning & Development
Culinary delights
Sports and leisure
Good transport connection
Success through diversity
Erste Group was founded in 1819 as the first Austrian savings bank and today it is one of the largest banking groups in Central and Eastern Europe (CEE). As an attractive employer, Erste Group offers interesting career opportunities in an international environment.
We in Daily Banking Services want to provide to our clients the best digital experience, which is seamless, convenient, fast and compliant. We aim to digitalize all our client back-office processes to the core, from onboarding to offboarding, regardless of channels. The unit Client Lifecycle Daily Business is a newly set-up unit in the area of daily banking services. The team is responsible for the onboarding of Corporate and Markets clients from E2E perspective and is the main contact for the client, account management and compliance in this very sensitive and important initial phase of the client relationship. Besides the onboarding and account management, the team conducts regular and ad-hoc KYC reviews and runs the group-wide centralized FI onboarding and review process. Next to the KYC experts, the team is also responsible for the group wide counterparty master data management, as well as has business ownership of the local customer data base (KDB) and supports with its expertise on counterparty data various stakeholders in the entire Group.
Your Tasks
- Provide administrative support to account management team, by preparing and processing client inquiries related to the accounts and byproducts (cards, standing orders, yearly audit reports, signature verification, etc.)
- Work closely with customers, account managers, service center, and product management to assure maintenance of up-to-date client records based on defined service level agreements
- Assist with the resolution of client queries and issues, monitors and manages the system updates for existing clients
- Liaise with other departments, such as Legal and Compliance, to ensure timely and accurate delivery of services to the client
- Proactively give proposals for process improvements and digitalization potential, increasing efficiencies and improving customer experience
- Provide regular reports and updates on account management related topics, assuring business continuity and timely completion of all tasks
- Monitor and manage the KYC/AML/MiFID/FATCA review process and data remediation, ensuring adherence to regulatory and compliance requirements
- Initiate the set-up of clients in the customer database and relevant trading systems, trigger the account opening process, and ensure all client data is maintained accurately and kept updated
Your Background
- Ongoing studies at University/University of Applied Sciences with a background in economics, law or banking & finance
- Background knowledge in the banking industry, with a strong focus on client support, compliance or operations ideally in an AML role or deal execution department with focus on client onboarding
- Customer orientation, great communication skills and you love to interact with people in an intercultural and diverse environment
- Act self-accountable and solution-oriented with hands-on mindset
- You have a positive, entrepreneurial and agile spirit and you like to accept challenges
- Fluent in English or German
Our Offer
- Exciting and challenging full-time (38.5h/week) as of January 2025
- Support of your professional and personal development in a dynamic, comprehensive and interesting area
- We guarantee an internship allowance of minimum EUR 2.821,46 gross per month on a full-time basis (except obligatory internships) and benefits of Erste Group
- We consider the diversity of our employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.
Contact
Veronika Malakova