International Collections Manager (f/m/x)
Join our dynamic International Retail Risk Team at Raiffeisen Bank International (RBI), where you will play a crucial role in shaping collections strategies and processes across our network banks.
We are seeking a talented Collections Manager with hands-on experience in retail collections in Austria and a passion for driving performance improvements. In this position, you will collaborate with a very international team, offering strategic guidance and operational expertise to enhance productivity and compliance.
Your role at RBI:
- Provide advanced expertise in collections across early, late, legal, and recovery units, staying updated on industry best practices.
- Collaborate with RBI Network Banks to enhance collections operations, including capacity planning and staff training.
- Develop and implement collections processes, coordinating with third-party vendors and partners.
- Co-manage procedure development with RBI Network Banks, ensuring compliance with organizational goals and regulatory requirements.
- Guide RBI Network Banks in identifying key process metrics and quality indicators to drive performance improvements.
- Analyze collections operations to identify performance trends and provide actionable solutions for enhanced productivity.
- Optimize effectiveness and productivity through strategic interventions, budgeting, and forecasting.
Your core competencies:
- Proven work experience in retail collections within Austria, focusing on the consumer segment.
- Effective communication skills to explain complex concepts across all management levels.
- Interpersonal skills with the ability to read situations and build coalitions.
- Project management skills; ability to persuade and follow up effectively.
- Fluency in both English and German (C1 level)
- Data-driven mindset with a focus on KPIs.
- Familiarity with agile methodologies and an agile mindset.
What we offer:
- Flexible work week: Flexible hours, work-from-home options from Austria, and 30 days/year remote work from any EU country.
- Global community: 75+ nationalities, English as the company language, and work permit support. Our teams thrive on collaboration and mutual respect.
- Career growth: We believe in continuous learning and proactive career development. Take on challenging work that stretches your abilities, attend trainings, and use new technologies to make a lasting impact.
- Stay healthy: Subsidized canteen, well-being programs, check-ups, and sport allowances.
- Save money: Discounts, exclusive banking terms, and a free public transport pass.
- Family support: Child allowances, gender-neutral parental leave, bilingual company kindergarten, and holiday childcare.
- Competitive salary: Starting at EUR 62.500, gross p.a. including overtime, with market-compliant overpayment based on experience and qualifications. We are happy to discuss your actual salary in person.
For questions regarding our application process, please feel free to take a look on our website or check out our FAQ.
Your contact:
Alice Sulzer
Talent Acquisition Team
At Raiffeisen Bank International, we are pleased to have more than 17 million customers in Austria and 12 other CEE countries - what got us here, are our talented people. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. Diversity and inclusion are essential components of our vision and mission and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs.
Your benefits at one sight:
Join a team that values your well-being and professional development, offering a varienty of benefits to support your success. To learn more about the benefits, hover over the icon.
- We offer public transport benefits for commuters within and outside of Vienna - for instance, we sponsor the Wiener Linien annual ticket.
- Our staff restaurants offers a wide variety of meal options with a strong focus on healthy and organic food, vegetarian and vegan options included. And the prices are heavily subsidized.
- Benefit from numerous subsidies and discounts for cultural events and in the sports sector, e.g. subsidies for concert tickets or fitness centers.
- As an integral component of our company's DNA, we provide internal learning and growth opportunities, allowing for advancement within our organization.
- We offer flexible working hours without a core time requirement, as well as extensive hybrid work options. Additionally, employees are entitled to 30 days per year of remote work from any EU country outside Austria.
- Recognizing the significance of family to our employees, we provide family allowances, gender-neutral parental leave, a bilingual company kindergarten, and childcare during holidays.